Refund policy

🔄 RETURNS & EXCHANGES

Returns & Exchanges

I want you to absolutely love your TRU Intention piece. Each piece is crafted with intention and chosen with care — and if for any reason it’s not the piece you dreamed of, we’re happy to accept returns or offer replacements. For us, it’s about making you happy, not making a sale.

30-Day Satisfaction Guarantee

If for any reason you're not completely happy with your purchase, you may return it within 30 days of delivery for a refund or exchange. Refunds will be issued for the product purchase price. Original shipping charges, if any, are non-refundable. 

To be eligible for a return:

  • Item must be unworn and in original condition
  • Item must be returned in its original packaging
  • You must contact us at mindy@truintention.shop to initiate the return

How to Start a Return:

  1. Email mindy@truintention.shop with your order number and reason for return
  2. I'll respond within 24-48 hours with return instructions
  3. Ship your item back using a trackable shipping method
  4. Once received and inspected, your refund will be processed within 5-7 business days

Return Shipping:

  • If the return is due to a defect or error on our part, we'll cover return shipping and issue a full refund
  • For all other returns, the customer is responsible for return shipping costs and original shipping is non-refundable

Exchanges: Want a different stone or need a different chain length? I'm happy to help! Email me at mindy@truintention.shop and we'll work together to find the perfect solution.

Damaged or Defective Items: If your piece arrives damaged or defective, please contact me immediately at mindy@truintention.shop with photos of the damage. I'll make it right — whether that means a replacement, repair, or full refund including shipping.

Final Sale Items: Any items marked as "Final Sale" cannot be returned or exchanged.

Questions? I'm here to help! Reach out anytime at mindy@truintention.shop.

Your satisfaction matters deeply to me. Every piece of TRU Intention jewelry is created to support your journey — and I want to make sure it feels right for you.